Maybe you found us while searching for a pendant light for your renovation. Perhaps you are planning a Christmas display and came across our festive lighting range. Or maybe a set of Twinkly smart lights caught your attention, but you stopped just before checkout to ask:
“Is Lightsup Online legit?”
Fair question.
Buying lighting online requires more trust than ordering an ordinary household item. You want the product to look good, but you also need to know that it is suitable for use in Australia, supported by a real business and backed by help if something goes wrong.
So, instead of giving you a vague promise and asking you to take our word for it, here is the honest story behind Lightsup Online.
We’re an Australian Lighting Company
First things first: Lightsup Online is an Australian local company, not a temporary website created to sell a few trending products before disappearing.
Behind our online store is a real team that helps customers with product questions, orders, deliveries, returns and warranty enquiries.
When you contact us through our Contact Us page or email support@lightsup.com.au, your message reaches people who understand the products we sell and the needs of Australian customers.
We may be an online store, but you are not shopping alone.
We Want to Be Your One-Stop Lighting Shop
Lightsup Online is not built around one type of lamp or one passing interior trend.
Our goal is to become a one-stop lighting destination for Australian homes—somewhere you can find the lighting you need for everyday spaces, outdoor entertaining, renovations and special occasions, all in one place.
That is why our range extends beyond standard indoor lighting.
Looking for a pendant light to finish your dining room? We can help.
Need practical lighting for a renovation or everyday use? You are in the right place.
Planning an outdoor gathering, a party or a Christmas display bright enough to make the neighbours a little jealous? We have something for that too.
From daily lighting to festive lighting, we want customers to be able to complete their projects without jumping between multiple unfamiliar websites.
Because lighting needs do not begin and end with a single ceiling fixture. They change with your home, your lifestyle and the moments you want to celebrate.
We Work with Recognised Lighting Brands
A trustworthy lighting store should offer more than anonymous products with unclear origins.
Lightsup Online works with a range of recognised lighting brands, including Twinkly, known internationally for its smart, app-controlled decorative lighting.
Twinkly makes it possible to create customised colours, effects and animated displays for Christmas, parties, gaming rooms, outdoor areas and creative installations.
Working with established brands allows us to offer customers proven lighting technology, recognisable product ranges and more confidence in what they are purchasing.
We do not choose products simply because they look impressive in a photograph. We want our range to combine good design, dependable quality and practical value for Australian customers.
Our Lights Meet Australian Safety Requirements
A light is not just another piece of home décor. It is an electrical product used in and around your home, so safety matters just as much as appearance.
All electrical lighting products sold by Lightsup Online comply with applicable Australian electrical safety requirements and have the relevant SAA certification.
This means the products have been assessed against the applicable safety standards for use in Australia.
That is an important difference between buying from an Australian lighting company and purchasing an unusually cheap, unverified light from an unknown marketplace.
Two lights may look almost identical in a product photo, but a photograph cannot show you whether the wiring, plug, driver or other electrical components meet Australian safety requirements.
At Lightsup Online, we believe good lighting should deliver three things:
A design you like, quality you can depend on and the confidence that it meets Australian safety requirements.
For hardwired products such as pendant lights and wall lights, installation must still be completed by an appropriately qualified and licensed electrician.
If you have questions about the certification, specifications or installation requirements of a particular product, contact our team before ordering. We would rather help you check the details now than leave you guessing later.
What Happens After You Place an Order?
A polished website can make a good first impression. What really matters is whether the business is still there when the parcel reaches your door.
Most orders arrive safely and become part of a customer’s home without any drama. Occasionally, however, a courier has a rough day and a glass shade arrives cracked. A product may develop a fault, or a light may simply not feel right once you see it in your space.
We cannot honestly promise that these situations will never happen. What we can offer is a clear way to get help when they do.
If an order arrives damaged, keep the product and parcel packaging, take clear photographs and contact us as soon as possible—preferably within seven days of delivery. Include your order number and a description of the issue so our team can review the situation and determine the appropriate next step.
No mysterious warehouse. No sending a parcel into the unknown. Contact us first, and our team will explain what to do.
What If the Light Is Not Right for Your Space?
Choosing lighting from a screen takes a little imagination.
A pendant may feel larger than expected above your dining table. A finish can appear warmer under a particular bulb. A light that looked perfect online may simply not suit the room once you see it in person.
For extra peace of mind, Lightsup Online provides a 14-Day Money Back Guarantee on eligible products.
If you change your mind, contact us within 14 days of receiving your order. The product must remain uninstalled and in resalable condition, with its original packaging, labels and instructions.
Clearance products are excluded, and original and return delivery costs are not refunded for change-of-mind returns. The guarantee can be claimed once per customer.
Please contact our Customer Service team before returning anything. We will provide the correct return instructions, address and reference number. Once a shipped return reaches us, processing may take up to 10 business days.
It may not be the most exciting part of choosing a new light, but knowing there is a clear process makes clicking “checkout” much easier.
A Light Should Last Longer Than the Unboxing Excitement
Lighting is not a disposable purchase. Once it becomes part of your home, you expect it to continue working long after the packaging has been recycled.
Lightsup Online products are covered by a 12-month warranty from the date of purchase.
If a product develops a fault during this period, contact us with your order details and information about the issue. Our team will review the situation and explain the available warranty process.
The voluntary warranty does not cover misuse, neglect, accidental damage, unauthorised alterations or electrical modifications.
It is also provided in addition to your rights under the Australian Consumer Law. Eligible products must be of acceptable quality, reasonably fit for their disclosed purpose and consistent with their description. Depending on the circumstances, consumer guarantees may continue for a reasonable period after a voluntary warranty has ended.
Are We Perfect? No—and We Won’t Pretend to Be
We would love to say that every parcel arrives looking untouched, every colour appears identical on every screen and every customer chooses the perfect size on the first try.
That would not be honest.
Trust does not mean pretending that problems never happen. It means being clear about what customers are buying and having a process for helping when something does not go to plan.
For Lightsup Online, that means offering:
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SAA-certified electrical lighting products that meet applicable Australian safety requirements
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Everyday, decorative, outdoor and festive lighting in one place
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Products from recognised brands such as Twinkly
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A 14-Day Money Back Guarantee on eligible products
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A 12-month product warranty
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Support for products damaged during delivery
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A real Customer Service team customers can contact
These details are not as glamorous as a statement pendant or an animated Christmas display, but they are what make an online lighting store worth returning to.
So, Is Lightsup Online Trustworthy?
Lightsup Online is an Australian lighting company with a simple goal: to help customers find quality, compliant and supported lighting for both everyday life and special occasions.
We are not only here for the practical light you need today. We also want to be here for the renovation next year, the outdoor gathering after that and the Christmas display you swear will be “simple” before somehow covering the entire front garden.
From everyday essentials to festive favourites, we want to make finding the right lighting easier—and give you the confidence that support will still be available after checkout.
Explore the Lightsup Online lighting range, or send our team a message if you need help choosing the right product.
We are Australian, we are here to help, and we are building a lighting store for every room, season and celebration.
Frequently Asked Questions
Is Lightsup Online an Australian company?
Yes. Lightsup Online is an Australian lighting company offering everyday, decorative, outdoor, smart and festive lighting to Australian customers.
Are Lightsup Online lights SAA certified?
Yes. All electrical lighting products sold by Lightsup Online comply with applicable Australian electrical safety requirements and have the relevant SAA certification.
Does Lightsup Online only sell household lighting?
No. In addition to everyday home lighting, we offer outdoor, decorative, smart and festive lighting. Our aim is to provide a one-stop lighting destination for everyday spaces and special occasions.
What should I do if my order arrives damaged?
Keep the product and delivery packaging, take clear photographs and contact us as soon as possible—preferably within seven days. Include your order number and a description of the damage so our team can review the issue.
Can I return a light if I change my mind?
Eligible products may be returned under our 14-Day Money Back Guarantee. The product must remain uninstalled, in resalable condition and in its original packaging. Clearance products are excluded, and additional conditions apply.
Contact Customer Service before returning any product.
Do Lightsup Online products come with a warranty?
Yes. Lightsup Online products are covered by a 12-month warranty from the date of purchase, subject to the applicable conditions. This warranty is provided in addition to rights and remedies available under the Australian Consumer Law.
How can I contact Lightsup Online?
Visit our Contact Us page or email support@lightsup.com.au. If your enquiry relates to an order, include the order number and relevant photographs so our team can assist you efficiently.
