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Subscribe to get 15% Off your 1st order with us!

Delivery and Return

Delivery Costs

Free - on all Australian orders over $150.

$15.00 - on all Australian orders under $150.

International - please email for a quote: support@lightsup.com.au

  

14 Day Money Back Guarantee

We are very happy to offer a 14 day money back guarantee to give you plenty of time to decide.

If it’s not exactly what you want, or if it does not fulfil your needs, you can send it back - no matter what the reason.  We want you to be 100% happy with your purchase.

The products to be returned in their original packaging with all labels and instruction manuals included which they were received by you. We cannot accept order cancellations or returns on items that have been installed or used. Returns can only be accepted on products that are returned in exactly the same condition and packaging that they were sent out to you so that we can re-sell those items. 

If the item is damaged in transit during the return delivery, we are not under any obligation to provide a refund. Therefore please ensure that you take out the appropriate level of insurance when sending the items back to us.

We do not provide a refund for outbound and inbound delivery charges.

All returns must be issued with a return authority number before the customer returns the goods to us.

 

How To Return 

To notify us that you wish to return your goods please contact us via support@lightsup.com.au. Once we receive your request we will send you an email with full details of return address to return the goods including a return authority number, which must be clearly displayed on the packaging.

Returns normally take only a few days to process but please allow up to 10 working days.

 

Damaged or Faulty Items:

If a received item is damaged or faulty please Contact us through our Contact us Page.

If a product is damaged, it must be reported within 7 days of arrival. We will not cover any damaged products after this duration.

Provided our Terms and Conditions are satisfied we will happily Exchange, Credit or Refund without any additional costs.