We initially bought 2 Zanzibar chandeliers and when installed one of them was buzzing. When the electrician tried to repair it the light broke. I contacted the staff by phone call and was asked to email them photos to verify the part which was broken. Staff got back to me within half an hour and had already organised dispatch of a replacement chandelier. Wow, great service I had a replacement delivered within 3 days. I am very impressed with the service offered by Lightsup and the chandeliers look great. I will definitely be recommending you to my friends and family. Thanks for making a stressful situation great.